HA THI THU, Trang; PHAN NGUYEN HA, Viet. Factors Influencing the Intention to Use AI Chatbots in E-Commerce Customer Service. Engineering and Technology For Sustainable Development, [S. l.], v. 36, n. 4, p. 112–121, 2026. Disponível em: https://jst.vn/index.php/etsd/article/view/1236. Acesso em: 5 oct. 2026.