Analyzing Barriers to Reverse Logistics Systems for E-Commerce in Vietnam
Main Article Content
Abstract
Efficient reverse logistics management not only reduces costs but also plays a crucial role in creating added value for businesses and protecting the environment. The objective of this study is to explore and classify barriers and then prioritize them based on their importance using pairwise comparison methods. To this end, a two-stage mixed-methods research design was employed. The initial qualitative stage involved a comprehensive literature review to identify key themes and categorize them into five main barrier groups: government, organization and management methods, coordination in supply chain, finance and economics, and infrastructure. The subsequent quantitative stage utilized the Analytical Hierarchy Process (AHP) and Relative Importance Index (RII) to analyze and prioritize the specific barriers within these groups. The results show that the unclear organizational structure for reverse logistics activities, the lack of mechanisms and support from the government, and a lack of coordination from customers are the biggest barriers. This paper proposed solutions for the government and e-commerce businesses to eliminate barriers and operate efficiently reverse logistics systems.
Keywords
Analytical Hierarchy Process (AHP), Barriers, E-commerce, Reverse Logistics, Relative Importance Index (RII)
Article Details
References
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[3] D. W. Krumwiede and C. Sheu, A model for reverse logistics entry by third-party providers. Omega, vol. 30, no.5, pp. 325-333, 2002. https://doi.org/10.1016/S0305-0483(02)00049-X
[4] Hy Sonya Hsu, Christine A. Alexander, and Zhiwei Zhu, Understanding the reverse logistics operations of a retailer: a pilot study, Ind. Manag. Data Syst., vol. 109 no. 4, pp. 515-531, Apr. 2009. https://doi.org/10.1108/02635570910948641
[5] Rogers, Dale and R. Tibben-Lembke, Going Backwards: Reverse Logistics Trends and Practices. Reno, NV, USA: Publisher of Reverse logistics executive council, 1999.
[6] M. Anne, et al , Reverse logistics practices and their effect on competitiveness of food manufacturing firms in Kenya, Int. J. Econ. Finance Manag. Sci., vol. 3, no. 6, pp. 678-684, Jan. 2016. https://doi.org/10.11648/j.ijefm.20150306.14.
[7] G. Li and W. Li, The analysis of return reverse logistics management strategy based on B2C electronic commerce, in Proc. ESSAEME, Xi'an, China, Jan. 2015, pp. 757-761. https://doi.org/10.2991/essaeme-15.2015.162.
[8] Marina Bouzon, Kannan Govindan, and Carlos M. Taboada Rodriguez, Evaluating barriers for reverse logistics implementation under a multiple stakeholders’ perspective analysis using grey decision making approach, Resour. Conserv. Recycl., vol. 128, no. 1, pp. 315-335, Jan. 2018. https://doi.org/10.1016/j.resconrec.2016.11.022
[9] H. Yao and X. Ran, Reverse logistics in e-commerce development based on trilateral game, in Proc. 3rd ICMSS, Wuhan China: ACM, Jan. 2019, pp. 123-127. https://doi.org/ 10.1145/3312662.3312682.
[10] A. Ahlén and E. Johansson, Overcoming barriers for functional reverse logistics in e-commerce, BA thesis, Dept. Tech. Manag., Chalmers Univ. Tech., Gothenburg, Sweden 2023.
[11] V. Davidavičienė and M. A. Majzoub, Performance of reverse logistics in electronic commerce: a case study from Lebanon and Syria, Transport, vol. 36, no. 3, Art. no. 3, Sep. 2021. https://doi.org/10.3846/transport.2021.14956.
[12] H. Yang, Returns Reverse Logistics Management Strategy in E-commerce B2C Market, in Proc. LEMCS, Shenyang, China, 2014, pp. 159-162. https://doi.org/ 10.2991/lemcs-14.2014.37.
[13] Jacobus D. Nel and Amanda Badenhorst, A conceptual framework for reverse logistics challenges in e-commerce, Int. J. Bus. Perform. Manag., vol. 21, no. 1/2, pp. 114-131, 2020. https://doi.org/10.1504/IJBPM.2020.10027637
[14] P. Sirisawat and Y. Kiatcharoenpol, Fuzzy AHP-TOPSIS approaches to prioritizing solutions for reverse logistics barriers. Comput. Ind. Eng., vol. 117, pp. 303-318, Mar. 2018. https://doi.org/10.1016/j.cie.2018.01.015
[15] R. Batarfi, M. Y. Jaber, and S. M. Aljazzar, A profit maximization for a reverse logistics dual-channel supply chain with a return policy, Comput. Ind. Eng., vol. 106, pp. 58-82, Apr. 2017. https://doi.org/ 10.1016/j.cie.2017.01.024.
[16] T. T. H. Tran and T. T. H. Luc, Reverse logistics in plastic supply chain: The current practice in Vietnam, in Nachhaltige Impulse für Produktion und Logistikmanagement, I. Dovbischuk, G. Siestrup, and A. Tuma, Eds., Wiesbaden: Springer Fachmedien Wiesbaden, 2018, pp. 219-233. https://doi.org/ 10.1007/978-3-658-21412-8_18.
[17] C. Suszynski, N. H. Tien, M. T. H. Dao, and D. T. Minh, Cost optimization for R-logistics operations at foreign supermarkets in Vietnam. Case of AEON and Lotte, Int. J. Multidiscip. Res. Growth Eval., vol. 3, no. 1, pp. 210-216, 2022.
[18] H. T. T. Thu, K. H. Nguyen, and M. H. Vu, Impact of reverse logistics on customer satisfaction: A research on e-commerce platforms in Vietnam, J. Infrastruct. Policy Dev., vol. 8, issue 5, p. 4577, 2024. https://doi.org/10.24294/jipd.v8i5.4577
[19] A. Enshassi, S. Mohamed, and S. Abushaban, Factors affecting the performance of construction projects in the Gaza strip, J. Civ. Eng. Manag., vol. 15, no. 3, pp. 269-280, Jun. 2009. https://doi.org/10.3846/1392-3730.2009.15.269-280.